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Frequently Asked Questions

Need some help with your order or have a question? Browse our FAQs below:

  • The Explorer Pass is available for either a 1, 2 or 3 day duration, for both adults and children (child pass 3 – 16 years). Children under 3 are free to enter all attractions. 
  • Your Explorer Pass is programmed to be activated the first time it is used at an attraction.
  • Passes are valid as follows: 
    One day passes are valid for one calendar day during daylight opening hours, not 24 hours. The pass will expire at midnight on the last day of its duration. 
    Two day passes are valid for two consecutive days, and three day passes are valid for 3 consecutive days. 
    Validity is limited to 1 year (365 days) from purchase. Simply show your pass at the admission desk or payment point for each attraction to gain free entry.
  • Passes permit one visit per attraction and do not permit same day re-entry.
  • Passes are not fast track passes.
  • Passes are non-transferable.
  • Explorer Pass strongly recommend you check opening times before visiting attractions, particularly in winter months when opening hours are reduced.
  • Explorer Pass does not take responsibility for any attraction closures.
  • Child passes are suitable for children aged 3 – 16 yrs inclusive.
    Please note some attractions are free entry to children under 16 yrs and we recommend you check individual attraction entry prices on the attraction pages.
  • Your digital passes will be sent to your email address, these can be used for entry to all attractions featured in The Explorer Pass.

Yes. If you would like a physical pass you can exchange your digital pass for a physical one at the Tourist Information Centre in Stratford-upon-Avon, Warwick or Leamington Spa.

Simply show your digital pass and receipt at the information desk and they will be able to exchange it for you.

Stratford Tourist Information Centre
Bridgefoot,
Stratford-upon-Avon
CV37 6GW

Warwick Visitor Information Centre
Jury Street,
Warwick
CV34 4EW

Leamington Spa Visitor Information Centre
Parade
Leamington Spa
CV32 4AA

Please note you can only exchange your pass before it has been used. Once the digital pass has been activated it cannot be exchanged.

  • The Explorer Pass does not include any transport.

Explorer Passes purchased now are valid up until 31st December 2020. 

  • Yes,­­­ you can buy a pass as a gift, passes are not named.
  • Simply put the code in the box on the Basket or Checkout page and the discount will be applied automatically.
  • We do not offer a discount for Group purchase of passes as city centre attractions do not accept groups of 8 or more with Explorer Passes.
  • A few attractions in Warwickshire close during the winter months. We advise you check the individual attraction websites for opening times throughout the winter months and the Christmas period.
  • Single entry tickets will supplied digitally to the email address you provide.
  • The tickets are open dated and can be used on a walk up basis – you do not need to pre-book. They are valid for 3 months from the date of purchase.
  • Simply show your ticket at the admission desk or payment point when you arrive at the attraction.
  • We advise you check the individual attraction websites for opening times throughout the winter months and the Christmas period.

 

Still need help?

If you can’t find the answer to your question above please feel free to email us with your query and we will get back to you as soon as we can.