Need some help with your order or have a question? Browse our FAQs below:
The Explorer Pass by Shakespeare’s England is available for either a 1, 2 or 3 day duration, for both adults and children (child pass 3 – 16 years). Children under 3 are free to enter all attractions.
Passes are valid as follows:
To access your pass, follow the link in the sales confirmation email you receive. If you have purchased more than one pass, they will all be accessible via the same link. Here you will be able to select the date that you would like to start using your pass and activate it. You will need to activate your pass before you can use it.
To gain free admission, simply show your pass QR code at the admission desk or payment point for each attraction.
Most of the attractions will allow you to walk in on the day, but some need to be booked in advance. Make sure you check our booking app before travelling to see which attractions require pre-booking and for instructions on how to book.
Passes permit one visit per attraction and do not permit same day re-entry.
Passes are not fast track passes.
Passes are non-transferable.
We strongly recommend you check opening times before visiting attractions, particularly in winter months when opening hours are reduced.
The Explorer Pass by Shakespeare’s England does not take responsibility for any attraction closures.
The Explorer Pass by Shakespeare’s England comes with access to our live booking app to enable you to easily pre-book your attractions where required.
To access the app, follow the link provided in your sales confirmation email. Here you will be able to view your pass QR code, activate your pass and see which attractions require pre-booking.
In the app you will find all the attractions included with the pass grouped by booking requirements:
DOWNLOAD TICKETS IN APP
Choose your date and time slots in the app to book your visit. The tickets are downloaded to ‘My Wallet’ within the app. Present the tickets generated when you arrive at the attraction.
PRE-BOOK THROUGH ATTRACTION WEBSITE
Follow the instructions provided on how to book your visit via the attraction’s website.
CALL OR EMAIL TO PRE-BOOK
Follow the instructions provided on how to book your visit by calling or emailing the attraction.
PRESENT QR ON ARRIVAL
For these attractions no booking is required – simply present your pass QR code when you arrive at the attraction.
The Explorer Pass by Shakespeare’s England is a digital pass and on purchase you will receive a link to your pass(es) via email.
To access your pass, follow the link in the sales confirmation email you receive. Here you will be able to select the date that you would like to start using your pass and activate it, view your pass QR code and see which attractions require pre-booking.
If you have purchased more than one pass, they will all be accessible via the same link provided in your sales confirmation email.
If you have purchased more than one Explorer Pass at the same time, all passes will be accessible via the same link in your sales confirmation email.
The date that you choose when activating your pass will be applied to all passes.
Each pass will have a separate QR code that will need to be scanned to gain entry to each attraction.
Child passes are suitable for children aged 3 – 16 years inclusive.
Please note some of the attractions included have free entry for children under 16 years, and most are free to children under 5.
We recommend that you check individual attraction entry prices on the attraction pages before purchasing a child pass to make sure it is right for you.
To use a discount voucher, simply put the code in the box on the Basket or Checkout page and the discount will be applied automatically.
We do not offer a discount for group purchases of the Explorer Pass. Attractions do not accept groups of 8 or more with Explorer Passes.
You may cancel a pass that has not been used or activated at any time within 90 days of the date of purchase for a full refund.
To request a refund, please email [email protected] with your pass number, date of purchase, name and the email address used to purchase the pass.
Please note, should the date of your trip change, passes can be used at any time up to a year from date of purchase.
The Explorer Pass by Shakespeare’s England does not include any transport.
Passes are valid for 1 year (365 days) from purchase date.
Yes,ÂÂÂ you can buy a pass as a gift. Explorer Passes are not named.
For an up-to-date list of which attractions are included with The Explorer Pass, please visit the Attractions page.
A few of the attractions in Warwickshire close during the winter months.
We strongly recommend that you check the individual attraction websites for opening times throughout the winter months and the Christmas period.
The Explorer Pass by Shakespeare’s England does not take responsibility for any attraction closures.
If you can’t find the answer to your question above please feel free to email us with your query and we will get back to you as soon as we can.
Registered Office:
Beacon House
Stokenchurch
HP14 3FE
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