Need some help with your order or have a question? Browse our FAQs below:
Yes. If you would like a physical pass you can exchange your digital pass for a physical one at the Tourist Information Centre in Stratford-upon-Avon, Warwick or Leamington Spa.
Simply show your digital pass and receipt at the information desk and they will be able to exchange it for you.
Stratford Tourist Information Centre
Warwick Visitor Information Centre
Leamington Spa Visitor Information Centre
Please note you can only exchange your pass before it has been used. Once the digital pass has been activated it cannot be exchanged.
Explorer Passes purchased now are valid up until 31st March 2021.
If you can’t find the answer to your question above please feel free to email us with your query and we will get back to you as soon as we can.